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Andy House

Vice President, Imagine Studio, Imagine

A strategic innovator, creative thinker, and storyteller, Andy House’s has paved a proven track record of conceiving, developing, and executing award-winning brand experiences across the globe. His approach to dynamic problem solving, consumer behavior, and applied empathy has established himself as a creative force in the retail industry. Inspired by the ever-changing consumer climate, he continues to connect the dots on the forefront of early adoption, forming new paths of human-centered design thinking and strategic business opportunities. He spent over a decade leading the store design team at Abercrombie & Fitch and their expansion of brands into nearly 20 countries. His efforts in brand innovation, store technology-enablement, and activation of voice-of-customer transformed the A&F store experience and spawned the company’s Transformation Management Office.

In his agency roles as Creative Director, Andy has led the strategy and creation of new retail formats and innovation projects for dozens of Fortune 500 clients, specialty retailers, and quick-serve restaurants. In his current role, Andy leads the creative studio that supports Imagine, one of the country’s largest retail experiential, print and activation fabricators. He also leads the company’s marketing team and regularly shares thought leadership as a conference speaker, podcast guest, and through published articles, many on the intersection of emotional experience design and behavioral psychology.

Andy serves on the board of Retail Design Institute where his efforts as chair of the marketing and education committees connect design professionals and students to the future of retail. A lifelong student of art and science, Andy is a passionate creator of art, food, and music. When he’s not making, he spends his time marathon training or in the wine community leading theory and tasting education.

1:30 PM - 2:00 PM

Wednesday Oct. 7

THE EXPERIENCE PARADOX

Convenience no longer means simply getting customers in and out faster. Today's shoppers expect stores to deliver speed and inspiration, efficiency and personalization, digital ease and human connection – all within the same visit. In this session, attendees will explore how leading retailers are redefining the remodel by embracing these seemingly contradictory expectations instead of choosing between them. Discover the strategies, design principles and operational innovations that allow physical spaces to flex with changing consumer needs while remaining true to the brand. Through real-world examples and practical insights, learn how today's most successful remodels create adaptable environments that balance competing demands, elevate the customer experience and position stores to thrive in an increasingly complex retail landscape.

Sponsored Session: Imagine

Takeaways:

• Understand the various layers of an effective remodel, from personalization to human connection

• Learn how physical spaces achieve ultimate flexibility with changing consumer expectations

• Discover strategies that can be applied to your own brand