Wednesday Oct. 7

THE EXPERIENCE PARADOX

Convenience no longer means simply getting customers in and out faster. Today's shoppers expect stores to deliver speed and inspiration, efficiency and personalization, digital ease and human connection – all within the same visit. In this session, attendees will explore how leading retailers are redefining the remodel by embracing these seemingly contradictory expectations instead of choosing between them. Discover the strategies, design principles and operational innovations that allow physical spaces to flex with changing consumer needs while remaining true to the brand. Through real-world examples and practical insights, learn how today's most successful remodels create adaptable environments that balance competing demands, elevate the customer experience and position stores to thrive in an increasingly complex retail landscape.

Sponsored Session: Imagine

Takeaways:

• Understand the various layers of an effective remodel, from personalization to human connection

• Learn how physical spaces achieve ultimate flexibility with changing consumer expectations

• Discover strategies that can be applied to your own brand